We make real purchases and share direct-to-consumer marketing & UX insights. Learn More

A Barrel Research Project

All Patterns

Beyond Olive Oil: Graza’s Secret to Long-Term Customer Engagement

What We Bought

Graza Drizzle & Sizzle

$35
Quantity:
Date Purchased:
10/1/22
Coupons Used:
FIRSTSQUEEZE

Graza, a DTC olive oil company, offers a customer-centric subscription program to make their subscribers feel appreciated and rewarded, not just for their purchases, but for staying a subscriber. Their subscription model goes beyond convenience, offering thoughtful perks and exclusive rewards that keep customers engaged throughout their journey.

Subscription dashboard experience
Subscription management options

Graza makes subscription management easy with options to swap products, add a one-time purchase, adjust the next order date, and/or gift an order.

Subscription swap products and add one-time products to order
Gift next order flow

From the moment a customer subscribes, Graza rewards customers for subscribing by offering a discount (we paid $33.30 instead of $37 for our Duo Set). This was clearly outlined on both the product detail page and the Subscribe and Save dedicated landing page.

Subscribe & Save landing page

After three months, Graza rewards subscribers with a branded tote bag—a high-quality gift that keeps the brand top of mind in their daily lives.

Free gift notification in subscription
Free gifts earned through subscription program

At six months, subscribers receive an olive wood spoon, enhancing their Graza experience while reinforcing the brand’s commitment to quality.

Friendsgiving email

During Graza’s only sale, Friendsgiving, subscribers automatically receive the same discount (20.76%) as all customers. Graza notifies them via email, ensuring they know the discount will be combined with their current subscription discount and applied to their next subscription order.

Photo Credit:

Thumbnail photo courtesy of Graza